FAQ
Frequently Asked Questions:
Q. Where are you located?
A. We are located in Burnside, CHCH NZ (5 minutes from UC, and 8 minutes from the airport).
Q. Do you do Try ons?
A. We DO NOT currently offer try ons. We will look into offering this in the future. Please do not contact us regarding try ons, as we are not offering this service.
Q. How much is shipping?
A. Shipping is $14 for overnight tracked nationwide. An extra $4 is charged for rural deliveries or Saturday delivery. This includes a prepaid return bag. We strictly only send within NZ, unless you’re purchasing an ex rental. We are open to posting elsewhere, please arrange this with us.
Q. When am I able to collect my garment?
A. You are welcome to collect your garment when you receive an email confirming your dress is ready to be collected within our pickup times, which can be found in the ‘local pickups’ tab on our website. Times may vary each week and will be updated on the Tuesday of each week. If these times don't work, please get in touch with us ASAP!
Q. Am I able to get one way post so I am able to receive the garment via post but drop the dress back vice versa?
A. Yes, we can do that! Depending on the dress availability for the following week you may not be able too. However, flick us an email and we can see what we can do for you!
Q. Do I clean the dress if I dirty it?
A. No, please leave the cleaning to us, even if you have accidentally damaged or stained it. We will take care of all the cleaning and repairs.
How long do I get the rental for?
Our standard 3 day rental period is just for one night, you post/drop it back the next working day after you have worn it. If you are wanting an extended rental, we are very happy to offer this for an additional fee! Please get in contact with us via email (byjessrentals@gmail.com) or Instagram DM to arrange this.
Q. How do I contact you?
A. Email: byjessrentals@gmail.com
Instagram: @byjessrentals
Phone: 0220117972
Our website also has a chat icon to communicate via the website.
Q. When will my garment get posted out for the weekend?
A. Our garments are sent out Tuesdays/Wednesdays of that upcoming weekend. All our garments are posted via overnight courier shipping. Your garment is aimed to get to you at least 1-2 days before your event.